How it works
Four moves, every conversation.
01
All channels arrive in one inbox
WhatsApp, Instagram, Messenger, email, SMS, voice notes — every customer message lands in the same calm view.
02
AI drafts a reply, ready to send
03
Customer 360 in the same thread
04
Resolution, CSAT, next ticket
Channels
All24
WhatsApp9
Instagram4
Email7
Web4
Sofia AkramiWhatsApp
Lelit Bianca · in stock?
Marcus JohnsonInstagram
Shipping to Canada?
Léa DuboisEmail
Invoice receipt #4892
Yuki TanakaSMS
Demo follow-up
Sofia Akrami
WhatsApp · 2m ago
Hi, is the Lelit Bianca still in stock? My old machine just died ☹️
Found it — €1,840 with 2yr warranty. Reserve it?
INSIDE THE INBOX
Built for teams that live in their inbox.
Channels
9+ native channels
WhatsApp BSP, Instagram, Messenger, Email, SMS, Voice, Web Chat, Telegram, X.
Routing
Smart auto-assignment
Round-robin, skills, language, timezone — or a custom rule you wire in 30s.
Memory
Customer memory built-in
Past orders, preferences, allergies, language — all surfaced for every reply.
Macros
Snippets and templates
Personalised tokens, attachments, multi-language. Insert with /shortcuts.
Audit
Audit logs + privacy controls
PII redaction, retention rules, export. SOC 2 + GDPR + HIPAA-ready.
Mobile
Mobile apps for the team
iOS + Android. Push, voice notes, internal mentions, SLA timers.
Matrix
Every channel, side by side.
Capabilities listed honestly — what we ship today, not roadmap claims.