Automatically convert complex customer queries into trackable tickets. Set SLAs, assign priorities, and resolve issues faster with full AI context.
Brevux Helpdesk
Ticket #2459
Reported by TechCorp Inc.
via Email • 2 hours ago
We are facing issues with the API rate limits on the Enterprise plan. Please assist ASAP as this is blocking our production release.
Internal Note
Checking logs now. Seems like a burst traffic issue from their IP range. Escalating to DevOps.
Details
Open
High
HighAssignee
Walid
SLA Due in 2h
History
Ticket Created
2 hours ago
Auto-Assigned to Walid
1 hour ago
Instantly route tickets to the right expert based on content, intent, and agent skill sets.
Context-aware ticket creation
Skill-based routing
Auto-assignment rules
Never miss a deadline with automated SLA tracking, breach alerts, and escalation rules.
SLA Policy definitions
Automated breach escalations