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Brevux Helpdesk

Open
WA

Ticket #2459

Enterprise Plan Integration Issue

High
TC

Reported by TechCorp Inc.

via Email • 2 hours ago

We are facing issues with the API rate limits on the Enterprise plan. Please assist ASAP as this is blocking our production release.

Internal Note

Checking logs now. Seems like a burst traffic issue from their IP range. Escalating to DevOps.

Details

Open

High

High

Assignee

Walid

SLA Due in 2h

History

Ticket Created

2 hours ago

Auto-Assigned to Walid

1 hour ago

AI Auto-Routing

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