Resolve
Handle the long tail of repeat questions end-to-end with answers grounded in your knowledge base.
Example
Customer asks 'where's my order?' — agent looks up the Shopify order and replies with the carrier link in the same WhatsApp thread.
Inventory
Six skills, one teammate.
Each skill is grounded in your knowledge base. Capability claims only — no invented benchmarks.
Qualify
Score inbound leads against your ICP and route the high-intent ones straight to a human owner.
Example
Inbound DM mentions team size and budget — agent scores against your ICP and routes high-intent leads straight to a human owner with the qualification context attached.
Sell
Recommend products, recover abandoned carts, and run light upsell flows inside the same conversation.
Example
Cart goes idle for 30 minutes — agent reaches out on WhatsApp with the abandoned items and a 1-tap checkout link.
Translate
Speak each customer in their own language with inline translation across all 8 channels.
Example
French customer messages a Spanish-speaking agent — agent translates inbound and outbound in real time so both sides see their own language.
Escalate
Hand off to the right human team with full context the moment a conversation needs more than AI.
Example
Conversation hits a refund request beyond the agent's policy — agent hands off to billing with a full transcript and the customer's plan attached.
Remember
Keep customer history, preferences, and prior tickets in working memory so the next message picks up where the last left off.
Example
Returning customer pings on Instagram — agent recalls the open ticket from email last week and continues the thread without asking them to repeat themselves.