Privacy Policy

Last updated: March 13, 2026

1. Introduction

Brevux ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our omnichannel customer service platform ("Service"). This policy applies to business users (our customers) and their end users whose data is processed through the Service.

2. Information We Collect

Account Information

  • Name, email address, and organization details
  • Billing and payment information (processed by Stripe)
  • Account preferences and settings

Conversation Data

  • Messages exchanged through connected channels (WhatsApp, Instagram, TikTok, Messenger, email, SMS, voice, web chat)
  • Customer contact information provided through conversations
  • Media files shared in conversations
  • Conversation metadata (timestamps, channel, status)

Usage Data

  • Log data (IP addresses, browser type, pages visited)
  • Analytics and performance metrics
  • Feature usage patterns

3. How We Use Your Information

  • To provide and maintain the Service
  • To process and route customer conversations across channels
  • To power AI features (automated responses, sentiment analysis, summaries)
  • To generate analytics and performance reports
  • To process billing and payments
  • To send service-related notifications
  • To improve and develop new features
  • To comply with legal obligations

4. Data Sharing

We share data only as necessary to provide the Service:

  • Channel providers: Messages are transmitted through third-party platforms (Meta, TikTok, Twilio, etc.) subject to their respective privacy policies.
  • Payment processors: Billing data is processed by Stripe.
  • AI providers: Conversation data may be processed by AI services to generate responses and insights.
  • CRM integrations: Data synced to connected CRM platforms (Salesforce, HubSpot, etc.) as configured by you.

We do not sell your personal information to third parties.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Conversation data is retained according to your organization's configured retention policies. Upon account termination, data is deleted within 90 days unless required by law.

6. Data Security

We implement industry-standard security measures including:

  • Encryption in transit (TLS) and at rest
  • Access controls and authentication
  • Regular security audits
  • Infrastructure hosted on Google Cloud Platform

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@brevux.com.

8. Cookies

We use essential cookies for authentication and session management. Analytics cookies are used to improve the Service. You can manage cookie preferences through your browser settings.

9. International Data Transfers

Your data may be processed in regions outside your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.

10. Children

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or requests, contact us at:

  • Email: privacy@brevux.com
  • Website: https://brevux.com